FAQs

  • M Signature Consulting provides administrative, e-commerce, documentation, social media, and light project coordination support. A list of all the services can be found on our Services page.

  • Yes. Services are available in both English and French, including professional correspondence, document editing, proofreading and translation support.

  • Yes. Project-based services are available for select needs, including newsletters, flyers, custom reports, Asana workflow optimization and other approved business projects. Pricing is determined according to the scope, timeline and required deliverables.

  • M Signature Consulting does not currently provide bookkeeping, accounting, full-service social media management, content creation, branding, advanced graphic design or paid advertising management. Requests outside the listed service scope may be reviewed on a case-by-case basis.

Services

Packages & Hours

  • Monthly packages provide a reserved number of support hours that may be used across eligible services. Before services begin, we will establish your priorities, recurring responsibilities and preferred method of communication so your hours can be used intentionally.

  • No. Unused hours do not roll over and must be used within the month in which they were purchased. Time is reserved specifically for each client based on their selected package.

  • Additional hours may be available depending on capacity and must be approved in advance. Any additional fees will be confirmed before the extra work begins.

  • Ongoing support is provided through monthly packages rather than standalone hourly services. One-time projects are quoted separately based on their scope and requirements.

  • M Signature Consulting works with established entrepreneurs, creators, coaches, consultants, online shop owners, event professionals, freelancers and other small business owners who need dependable support behind the scenes.

  • The best package depends on the number of tasks you would like to delegate, how frequently support is needed and the estimated time required each month. During the inquiry and discovery process, I will recommend the package that best aligns with your current priorities.

  • WhatsApp is the standard communication method for M Signature Consulting. However, if your business already uses an established team communication platform, such as Slack, Microsoft Teams or Asana, I can work within your existing system where appropriate.

    The primary communication method will be confirmed during onboarding to keep requests, updates and follow-ups organized.

  • Clients receive ongoing task updates and personalized weekly or monthly reports, depending on the agreed workflow. Progress will be documented clearly so you can see what has been completed, what is in progress and what requires your input.

  • M Signature Consulting's standard business hours are Monday through Friday, from 8:00 a.m. to 8:00 p.m. Eastern Time. Business hours represent the window during which work and communication may take place and do not guarantee immediate or continuous availability throughout the day.

  • Start dates depend on current availability and the completion of all onboarding requirements. Services can begin once the agreement is signed, the first payment has been received and all required access and information have been provided.

  • Yes. M Signature Consulting works remotely with clients worldwide. Communication, meetings and deadlines are coordinated according to Eastern Time unless otherwise agreed upon during onboarding.

Working Together

    1. Book a discovery call on the Work With Us page or fill out an inquiry form.

    2. Select the appropriate package.

    3. Finish onboarding.

  • The discovery call is an opportunity to discuss your business, current workload, priorities and the areas where support would be most valuable. We will also review service expectations, package options and the next steps if we are a good fit.

  • No. A discovery call does not guarantee that services will be offered. The call is used to determine whether the requested support falls within the service scope and whether there is a mutual fit based on needs, expectations and availability.

Getting Started

  • Your first payment is due before services begin. Afterward, payment is due monthly on your service renewal date, which is based on the date your package originally began.

  • A seven-day grace period is provided for late payments. If payment has not been received by the end of the grace period, services may be paused until the outstanding balance is paid.

  • No. Payments are non-refundable because time and availability are reserved specifically for each client. Clients are encouraged to review the service scope and package details carefully before completing their payment.

  • Yes. Monthly services may be cancelled by providing written notice at least seven days before your monthly renewal date.

Payments & Policies

Security & Confidentiality

  • Yes. Client information, documents, account access and internal business details are handled with discretion and confidentiality. Information is only accessed and used as necessary to complete the agreed services.

  • Confidentiality terms are included within the standard service agreement. Additional confidentiality or non-disclosure agreements may be reviewed and added when required.

  • We use a secure password-sharing tool.

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